HCAHPS
publication date
Innovation
Tracking Key Metrics to Virtual Nursing Success
At the HealthLeaders Virtual Nursing Mastermind event this week in Atlanta, healthcare leaders discussed the KPIs they're measuring to prove...
CMO
The Leapfrog Group: 33% of U.S. Hospitals Earn "A" Grade for Patient Safety
The watchdog group also released a report that shows patient experience in the inpatient setting has declined significantly during the...
CNO
Cali AG Providers on Data Privacy, Anti-Implicit Bias Training
Stakeholders are urged to take proactive steps to protect patient data, provide perinatal staff with anti-implicit bias training.
Technology
New Tech at Lenox Hill Hospital Reaches Outside the EHR to Capture the Patient's Story
Nurse leader rounding software on iPad Minis raises HCAHPS scores, but will need to be carefully integrated with the EHR.
CNO
Hospitality Trumps Clinical Outcomes When It Comes To Patient Satisfaction
Patients' ratings of hospitals have almost no correlation to the quality of care, new research finds.
CNO
Hone Nurse Listening Skills for Better Patient Experience
When patients feel nurses are listening to them, they self-report better care outcomes and a happier healthcare experience.
CMO
Patient Outcomes No Better For Joint Commission–Accredited Hospitals Than Peers
The study finds no association between hospital accreditation and lower mortality, and only slightly better outcomes for 30-day readmissions for...
Innovation
Video App Improves Physician-Patient Communication, Engagement
Northwell neurosurgeon develops app that enhances patient encounters and improves satisfaction scores.
Innovation
Build Brand Loyalty by Focusing on Patient Experience
Experts weigh in on trends behind growing discipline.
CNO
Quiet, Please! Nurse-Led Initiative Reduces ICU Noise
With a decibel meter, the neurosurgical ICU staff measured noise levels on the left and right sides of the nurses'...
Innovation
Are Current Patient Satisfaction Surveys Good Enough?
Baylor research suggests CAHPS provider surveys are not useful. A new questionnaire could provide deeper feedback.
CMO
5 Ways to Improve Collection of Patient Experience Data
The next steps in collecting patient experience data include gathering information in real time and aligning patient experience surveys with...